This Privacy Policy explains how Heirloom Legacy collects, uses, stores and shares information when you visit legacy.salediem.com, purchase a product, use Legacy Studio or submit family stories, photographs, audio, video and other materials.
1. Information We Collect
- Name, email address, telephone number, billing address and shipping address.
- Order, payment-status, delivery and customer-service information.
- Legacy Studio account information and authorized family access.
- Stories, photographs, recipes, artwork, audio, video, songs, captions and other material you submit.
- Instructions for personalized products and enhancement services.
- Basic technical information such as device, browser, IP address and website activity.
2. Payments
Payments are processed through Stripe or another disclosed payment provider. Heirloom Legacy does not receive or store your complete card number. Payment providers process information under their own privacy policies.
3. How We Use Information
We use information to process payments; fulfill orders; provide Legacy Studio; design, print and deliver products; perform enhancement services; communicate about proofs and delivery; maintain account security; prevent misuse; improve services; and meet legal, tax and accounting obligations.
4. Family Stories and Media
You retain ownership of submitted family material. By submitting material, you authorize Heirloom Legacy and necessary service providers to store, process, reproduce and format it only as reasonably needed to provide the requested service. You are responsible for having permission to submit material belonging to others, including appropriate permission for material involving minors.
5. Legacy Studio and Family Access
Legacy Studio is designed to keep unrelated customers' files separated. The primary account holder may authorize family members to use the family account. Authorized users may be able to view, upload, download or modify that family's materials. The account holder is responsible for deciding who receives access and protecting login information.
6. Sharing Information
We may share necessary information with payment processors; hosting, authentication and storage providers; printing, binding, shipping and email providers; contractors assisting with editing or production; and authorities when required by law. We do not sell customer stories, recordings, photographs or personal information. We do not use private family material in advertising without separate permission or a signed release.
7. Security and Backups
We use reasonable safeguards, including authenticated accounts, restricted storage and secure payment processing. No online system is completely secure. Keep independent copies of irreplaceable materials; Legacy Studio should not be their only storage location.
8. Retention and Deletion
We retain information as reasonably necessary to provide services, maintain accounts, resolve disputes and meet legal obligations. You may request account closure or deletion of eligible material. Certain records may remain in required records, security logs or backups.
9. Cookies
The website and its providers may use cookies or similar technology needed for operation, account access, checkout, security and basic performance measurement.
10. Children
The service is not directed to children under 13. Children under 13 should not create accounts or submit information directly. Adults may preserve a child's material only when they have appropriate parental or legal permission.
11. Your Requests
You may request access, correction, deletion, account closure or withdrawal from optional marketing. We may verify your identity before completing a request.
12. Third-Party Services
Links to Stripe, Amazon and other providers are governed by those providers' policies.
13. Changes and Contact
We may update this policy and will post the revised effective date. Questions and privacy requests may be sent to info@salediem.com.
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