These Terms govern legacy.salediem.com, Legacy Studio and products and services offered by Heirloom Legacy, a division of Salediem. By using the website, creating an account or purchasing, you agree to these Terms.
1. Services
Services may include journals, personalized books, Family Memory Albums, recipe and QR products, Legacy Studio, photograph/audio/video enhancement, story and book-design services, and courses when offered. Availability, pricing and features may change.
2. Eligibility and Accounts
You must be at least 18 or act with a parent or legal guardian. Provide accurate information and protect your login. The primary account holder controls family access and is responsible for activity through shared credentials. You may not access another customer's account or files.
3. Customer Content
You retain ownership of submitted material. You grant Heirloom Legacy limited, nonexclusive permission to store, copy, edit, enhance, format and print it only as reasonably necessary to provide your service. You represent that you own the material or have permission to use it, including appropriate permission for copyrighted work, personal information and material involving children.
4. Personalized Products and Proofs
Review names, dates, spelling, photographs, captions and page order carefully. Production begins after proof approval. Approval confirms acceptance of the displayed content and arrangement. Post-approval changes may create additional charges or delays. Minor screen-to-print, color, paper, cropping or binding differences are not necessarily defects.
5. Enhancement Services
Results depend on the source file. Enhancement cannot guarantee recovery of missing detail, words, faces or damaged sections. Basic services do not include unlimited revisions or extensive reconstruction unless stated.
6. QR and Digital Features
QR access depends on internet access, a compatible device, an active account when required and continued technical availability. Keep independent backups of all digital materials.
7. Pricing and Payment
Prices are in U.S. dollars. Taxes, shipping and optional services may be added before payment. Stripe, Amazon or another disclosed provider may process payment. An order is confirmed only after successful payment. Amazon purchases follow Amazon's checkout and return rules.
8. Shipping
Physical products are currently delivered only within the United States unless agreed otherwise in writing. Personalized orders require time for submission, proofing, approval, printing and delivery. If we cannot ship within the promised period, we will provide notice and, when required, offer acceptance of the delay or cancellation and refund of the unshipped order.
9. Refunds
The Refund and Replacement Policy is part of these Terms. Personalized products ordinarily cannot be returned after production begins. Verified damaged, defective or incorrectly produced items may qualify for correction, replacement or refund.
10. Intellectual Property
The Heirloom Legacy and Salediem names, site design, prompts, course material, logos and original business materials belong to Salediem or are used with permission and may not be reproduced or resold without authorization.
11. Acceptable Use
Do not use the service unlawfully; bypass security; access another customer's files; upload malicious, illegal or infringing material; interfere with payment or storage systems; or resell access without authorization.
12. Suspension and Termination
Access may be suspended for nonpayment, unlawful activity, security concerns, misuse or violation of these Terms. When practical, customers may retrieve eligible family materials before closure unless access must be restricted for legal or security reasons.
13. Disclaimer and Liability
We do not guarantee uninterrupted, error-free or perpetual availability of storage, QR links or third-party services. To the extent permitted by law, Heirloom Legacy and Salediem are not responsible for indirect, incidental or consequential loss arising from third-party services, customer material or events beyond reasonable control. Rights that cannot legally be waived remain in effect.
14. Governing Law
These Terms are governed by New York law and applicable federal law.
15. Changes and Contact
Updated Terms will be posted with a revised effective date. Contact info@salediem.com with questions.
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